What to do if iTunes doesn't recognize iPhone, iPod or iPadĬonnect your iPhone with your computer using your Apple USB cable, then open iTunes. In this guide, we'll break down the common causes of why iTunes is not picking up your device, and how to resolve them. The cause of this issue could stem from a number of locations including the device itself, and your iTunes installation on your computer. It can be really frustrating connecting your iPhone, iPod or iPad to your computer only to find that nothing happens - iTunes doesn't react to it at all. If the Direct Sound is already selected, change it to Windows Audio Session.Last Updated : | Wide Angle Software Why doesn't iTunes recognize my iPhone? Selecting Direct Sound will turn on system sounds during playback meaning you will hear system audio while you are listening to audio. If the Windows Audio Session setting is selected, change it to “Direct Sound”.Go to Edit > Preferences, then click Playback.We will use the Playback pane of iTunes preferences. If you are still having this problem, try this step. You can launch this app by going to Start > Settings > System > Sound > Troubleshoot. Run the Audio troubleshooter on your computer.Ensure that all Windows updates are installed by going to Start > Settings > Update & Security > Windows Update > Check for updates.

Make sure that they are not muted or the volume isn’t turned down. Check your computer’s sound settings by right-clicking the Speakers icon on the taskbar.Check the iTunes volume settings by moving the slider at the top of the iTunes window from the left to the right to turn up the volume.If you downloaded iTunes from the Apple website: Open iTunes and go to Help > Check for Updates.If you downloaded iTunes from the Microsoft Store: Open the Microsoft Store, then go to More > Downloads and updates > Get updates.Ensure that you are using the latest version of the iTunes software:.Restart your computer (Start > Power > Restart).If your issue is not fixed, try the next step. After each step, test iTunes again to see if you’ve fixed your issue. This article explains what you can do if you are experiencing issues with the iTunes sound in Windows on your PC. More specifically, users have said that they can’t hear any sound in iTunes. Several iTunes for Windows users have reported that they are having audio problems.

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